Terms of Use
Last updated 12 October 2026
These terms explain how BookDone works and the rules for using it. They apply to shop owners, to customers who leave a review, and to anyone who buys a review stand. By using BookDone, you agree to these terms. Please also read our Privacy Policy.
Who we are
BookDone is run by CPIX Pty Ltd, ABN 24 643 221 630. We are a company in New South Wales, Australia, and we are registered for GST.
In these terms, we, us and our mean CPIX Pty Ltd.
To contact us, email hello@bookdone.com.au.
What BookDone does
BookDone gives local shops a free review page. It is for nails, lash and brow, hair and barber, beauty and spa, tattoo and piercing, and cafés and restaurants.
Customers open the page by scanning the shop's QR code, or by a link. There they can read and leave reviews.
The page also shows the shop's prices, opening hours, and buttons to book or contact the shop. Bookings happen in the shop's own tools. We don't take bookings or payments for shops.
We don't post reviews to Google or any other site.
Customer pages come in 11 languages, translated by machine. Translations can contain mistakes. If they differ from the English, the English applies.
Who can run a shop page
To create or manage a shop page, you must:
- be 18 or older
- run a shop in Australia, or be allowed to act for the shop
- give us true and accurate details
Signing in and proving the shop is yours
You sign in with a link we email to you. You stay signed in for 30 days after your last visit.
To prove the shop is yours, we send a code by SMS to the phone number on your Google listing. We don't store that phone number. You can also confirm with a code through Instagram direct message.
Keep your email account safe, because it lets you sign in. If you think someone else has signed in, email us quickly.
We email you when a new review arrives. You can switch these emails off.
Rules for shop owners
As a shop owner, you agree to:
- keep your shop details, prices and hours accurate and up to date
- never show prices that could mislead customers
- never write reviews of your own shop, or buy or arrange fake reviews
- never pressure a customer to leave a good review
- never reward customers only for good reviews, or offer a reward that depends on the star rating
- only upload photos and other content you have the right to use
- follow the law, including the Australian Consumer Law
How reviews show on a page
Each shop page uses one of two review modes. The owner chooses.
- Owner approves each review (the default). Approved reviews are labelled “Chosen by” and the shop's name. No average score is shown, because the shop chose which reviews appear.
- All reviews shown. Every review shows immediately, and an average score appears. Photos and video show after the owner has seen them, or after 24 hours.
Checks on reviews
If a review on your page looks abusive or fake, you can flag it to us. We pause the review until we decide.
We hold any review that contains a link or a phone number. We check it before it can show.
To stop spam, each device can leave one review per shop every 30 days. Each internet network can send at most 20 reviews to a shop per day.
Rules for reviews
When you review a shop, you can give 1 to 5 stars and write up to 1,000 characters. You add your first name or initials. You can also add up to 3 photos and one video of up to 15 seconds.
We ask you to agree before your photos or video go on the shop's page. We record the wording you agreed to and the time.
Your review must:
- be honest and about your own experience as a customer
- not contain abuse, threats or hate
- not contain anything illegal
- not share anyone's private details
- only include photos and video you are allowed to share. If other people appear in them, they must agree.
Changing, removing or reporting a review
To change or remove your review, ask the shop. The shop can send you a link to edit it. You can also use Report on the review.
Anyone can report a review. We aim to reply within 2 working days. We make the final decision.
We may remove a review for these reasons:
- abuse
- it is a fake review
- it contains illegal content
- it breaks someone's privacy
- the writer was not a customer
Your content
You keep ownership of what you post, such as reviews, photos, video, prices and shop details.
You give us permission to store it, show it on BookDone, and use it to run the service. This permission ends when the content is removed. We may keep copies for a short time after that, as our Privacy Policy explains.
Free preview pages
Sometimes we make a free preview page for a shop. We send its link to a contact the shop has made public.
The shop can claim the page. If no one claims it, we delete it after 14 days.
If you reply STOP, we will never contact you again.
Deleting your page
You can ask us to delete your shop page at any time. Email hello@bookdone.com.au.
We delete it within 7 days. This removes your prices, photos and reviews.
What we may do
To keep BookDone safe and fair, we may:
- remove any review, photo or other content that breaks these terms or the law
- pause, suspend or remove a page that breaks these terms
- change the free service, or add or remove features. We will email shop owners before an important change.
Buying a review stand
You can buy an optional printed acrylic stand for your counter. The seller is CPIX Pty Ltd, trading as BookDone.
The stand shows your shop's name and QR code. The text is in English, plus one second language if you choose.
The price is $49. This includes GST and postage within Australia. We only deliver to addresses in Australia.
You pay through Stripe Checkout, by card, Apple Pay or Google Pay. Stripe handles the payment. We never see or store your card number.
We print the details you enter, so please check the spelling before you pay.
After you pay, we email you an order confirmation. When we post your stand, we email you an Australia Post tracking number.
The QR code opens your BookDone page. It works while your page is live.
A stand from our Google review QR code tool opens your shop's Google review page instead. It works while Google keeps your listing and its review link as they are.
Need a tax invoice? Email hello@bookdone.com.au and ask for one.
Refunds, faults and your rights
Each stand is made to order with your shop's name. For this reason, we don't give refunds if you change your mind.
If your stand arrives faulty or damaged, or it is not what you ordered, we will replace it. Email hello@bookdone.com.au with your order details. A photo helps.
If your stand doesn't arrive, email us and we will check with Australia Post.
The law requires us to include this statement:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms takes away those rights.
Limits on our responsibility
The review page is free. We provide it as it is. We try to keep it working well, but we can't promise it will always be available or free of errors.
Customers write the reviews, and shops write their own details. We are not responsible for what they say. We are also not responsible for bookings or payments made in a shop's own tools.
As far as the law allows, we are not liable for indirect loss, such as lost profit or lost business.
Nothing in these terms excludes, limits or changes your rights under the Australian Consumer Law.
Changes to these terms
We may update these terms. The date at the top shows when we last changed them.
If a change is important, we will email shop owners before it starts. If you keep using BookDone after a change, the new terms apply.
Law
The law of New South Wales, Australia, applies to these terms. Courts in New South Wales can hear any dispute about them.
Contact us
Questions about these terms or your order? Email hello@bookdone.com.au.